Returns & Refunds

1. Dropshipping Notice

Olexzo operates as a dropshipping eCommerce store. Products are shipped directly from third-party suppliers, and return eligibility may vary depending on the supplier. Please review this policy carefully before making a purchase.

2. Return Eligibility

You may be eligible for a return or replacement if:

The item received is damaged or defective
The wrong item was delivered
The item is significantly different from its description

Items must be reported within 7 days of delivery and must be unused, in original packaging, and in the same condition as received.

3. Non-Returnable Items

The following items are not eligible for return or refund:

Items damaged due to misuse or mishandling
Items returned after the allowed return window
Perishable goods, personal care items, or hygiene products (if applicable)
Items purchased during clearance or promotional sales (unless defective)

4. Refunds

Once your return request is reviewed and approved:

Refunds will be processed to the original payment method
Processing time may vary depending on your payment provider
Shipping fees (if any) are non-refundable unless the error was on our part

5. Replacements

If your item is eligible for a replacement:

A replacement will be shipped at no additional cost
Delivery timelines may vary based on supplier availability

6. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a mistake or defect from our supplier. In some cases, items may not need to be physically returned, depending on the supplier’s policy.

7. Cancellations

Orders can only be cancelled before processing or shipment. Once an order has been shipped, it cannot be cancelled and must follow the return process instead.

8. Late or Missing Refunds

If you have not received your refund after approval: