Delivery Policy for Olexzo
Last updated: 20th of January
At Olexzo, we aim to deliver your orders in a timely and reliable manner. This Delivery Policy explains how orders are processed, shipped, and delivered when you shop on olexzo.com.
1. Dropshipping Notice
Olexzo operates as a dropshipping eCommerce store. Products are shipped directly from third-party suppliers, which means delivery times may vary depending on product availability, supplier location, and destination.
2. Order Processing
Orders are typically processed within 1–3 business days after successful payment confirmation. Once processing is complete, your order will be handed over to the shipping partner for delivery.
3. Delivery Timeframes
Estimated delivery times may vary depending on your location and supplier. Typical delivery timeframes are:
Local deliveries: 5–10 business days
International deliveries: 7–20 business days
Please note that these are estimates and not guaranteed delivery dates.
4. Shipping Coverage
Olexzo delivers to customers within Nigeria and selected international locations. Delivery availability may vary for certain products or regions.
5. Shipping Fees
Shipping fees (if applicable) are calculated at checkout and depend on the product, delivery location, and shipping method. Any applicable fees will be clearly displayed before order confirmation.
6. Delivery Delays
Delivery delays may occur due to factors beyond our control, including customs clearance, supplier delays, logistics issues, public holidays, or unforeseen circumstances. Olexzo is not responsible for delays caused by third-party shipping providers.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete delivery information. Olexzo will not be liable for delayed or failed deliveries resulting from incorrect addresses provided at checkout.
8. Order Tracking
Tracking information may be provided where available. In some cases, tracking may be limited or unavailable depending on the supplier or shipping method.
9. Missing or Lost Orders
If your order has not arrived within the estimated delivery timeframe, please contact us. We will investigate with the supplier or shipping partner and provide an appropriate resolution where possible.
10. Contact Us
For questions or concerns regarding delivery, please contact us.
Olexzo
Email: support@olexzo.com
Website: olexzo.com
